The most recent update to Adobe Flash Player causes PD 360 to crash when watching videos. In order to re-establish quality viewing settings to PD 360, please follow the instructions listed in this email to revert to the previous version of Adobe Flash Player®:

FIRST: UNINSTALL version 11.1.102.55 and REINSTALL version 11.0.1.152 (or older)
For windows, the uninstaller instructions are at http://kb2.adobe.com/cps/141/tn_14157.html

  • Note: you will need to know if your Windows installation is either 32 or 64 bit.
For Mac, the uninstaller instructions are at http://kb2.adobe.com/cps/909/cpsid_90906.html

SECOND: Use the Flash Player installer listed at the following link:http://kb2.adobe.com/cps/142/tn_14266.html

  • "flashplayer_11_ax_debug_32bit.exe (3.93 MB)" is for Internet Explorer.
  • "flashplayer10_3r183_11_win.exe (2.95 MB)" is for Firefox, Safari, and Opera (netscape based browsers)
Note: it will ask you to close out of your Internet browsers. Remember to save your work before you close those pages.
Note: You will need to restart after installing this version of Flash player.

For Google Chrome on Windows, Mac, Linux, and Chrome OS

  • Click the wrench icon  on the browser toolbar.
  • Select Options (Preferences on Mac and Linux; Settings on Chrome OS).
  • Click the Under the Hood tab.
  • Click Content settings.
  • In the Content Settings dialog that appears, click the Plug-ins tab.
  • Click Disable individual plug-ins.
  • On the Plug-ins page that appears, find the "Flash" listing.
    • If you've previously installed Adobe Flash separately, you'll see two files listed for the plug-in. To disable a specific version of Adobe Flash, click Details in the upper-right corner of the page. Then click the Disable link for the version 11.1.102.55 of Adobe Flash.
    • Make sure you keep the version of 10.3.183.11 Enabled.
  • Restart the browser.
Thank you for your patience. If this process does not resolve your issue, or if you are unable to complete this process for any reason, please call us at 800.572.1153 or email us at support@schoolimprovement.com.

Sincerely,

Neil Jarman
PD 360 Product Manager
School Improvement Network
support@schoolimprovement.com